Our aims are simply
- to look after your pet’s health to the very best of our abilities
- to do what is in your pet’s best interests and, where there are options, discuss them with you in order that you can make an informed choice
- to explain what we are planning to do, and estimate the fee before we do the work
- to charge a fair fee for our work, and
- to refer your pet to a Recognised Veterinary Specialist for more complex procedures if this is the most appropriate option
Our pets are VIP’s – a Very Important Part of the family, and we aim to look after both our clients and pets as well as possible. We will offer you a range of treatment options, and help you to make an informed decision in line with your own wishes and budget. No pressure, no sales, just excellent care and service.
We understand that your pet may be anxious about coming to the vet; we try to help reduce the stress by creating a friendly atmosphere with plenty of treats on hand to reduce their anxieties. We encourage our clients with dogs to come in whenever they are passing just for a fuss and a biscuit. This is obviously not possible with cats, and this is one of the reasons why, in 2015, we aim to achieve Feline Friendly status which involves making the clinic environment a less scary place with quiet areas free from dogs – like our separate cat ward. Our nominated cat advocate is our vet, Trudy.
We also have 2 off-road parking bays reserved for our clients and there is plenty of street parking so you don’t need to worry about finding a parking space.
We will do our best not to keep you waiting, but, if we do have a delay or an emergency, we have a quiet family room for you to use, and if we are able, we will also endeavour to provide you with tea or coffee.